Self Test

What is Self Test?
Self Test is the option of purchasing your test kits to be posted to you to self administer, and provide your test results and certificate.  The options...
Wed, 16 Feb, 2022 at 11:08 AM
Where do you post self tests to?
We deliver across the UK with the exception of the following postal areas:  Northern Ireland (all beginning with BT) Channel Islands (all beginning GY, J...
Fri, 7 Jan, 2022 at 10:38 AM
Do I need to register my Self Test kit?
Yes - It’s essential to register your test kit so that it is activated. All the information you need will be in your pack. Our lab cannot process any sample...
Wed, 24 Nov, 2021 at 4:54 PM
How are the test kits posted?
We post self-test kits via Royal Mail which has 24/7 tracking and does not need to be signed. Pre-Departure Antigen Unsupervised/Supervised - Order 7 da...
Wed, 16 Feb, 2022 at 11:11 AM
How long will it take to receive my test kits?
Please make sure you book your test kits in good time to allow for them to arrive before you travel so you can take your pre-return tests with you or your a...
Wed, 24 Nov, 2021 at 4:59 PM
My test kit hasn’t arrived, what do I do?
There are a number of things you can check if you are concerned that your test kit hasn't arrived:  Ensure the postal address is correct on your book...
Wed, 24 Nov, 2021 at 5:01 PM
I no longer need my test, can I return it?
As this a medical product we are unable to accept tests already shipped, however you can keep your test to use at a later date. Please check the expiry date...
Mon, 25 Oct, 2021 at 9:36 AM
I entered the incorrect flight details, arrival date, country of departure, etc on your form when registering my kit- can you change it?
We are unable to change your details once submitted, however all you need to do is make sure that the official UK government Passenger Locator Form has the ...
Mon, 25 Oct, 2021 at 9:37 AM
I have purchased test kits under my name, however one of them is for another person - can you change this please?
We are unable to change the name on the purchase itself, however please ensure that your register each individual kit under each individual's name. 
Wed, 16 Feb, 2022 at 11:16 AM