Please accept our apologies as you may have received a second ‘Welcome’ email prompting you to set a password . This was triggered by an upgrade of our website where you previously registered your email address with us when looking for, or buying, a COVID-19 Test. This email was sent in error so please ignore it and please be assured that your data has not been compromised and you can continue to use your existing login details safely. We are sorry that this has happened. We have resolved the issue and have taken steps to ensure it will not happen again.

Key words: Re-set password / email