You will be notified by email when your test result is available and your online certificate on the portal is ready. This will be in the following time frames: 


Pre-Departure PCR Test

  • Mainland China: within 36 hours 
  • Hong Kong (SAR): within 36 hours
  • Indonesia: within 36 hours
  • Malaysia: Kuala Lumpur: within 36 hours
  • Malaysia: Clinics outside of Kuala Lumpur: within 36 hours if tested before 3pm. Within 48 hours if you are tested after 3pm.
  • Singapore within 36 hours
  • UK: within 48 hours 


Pre-Departure Antigen Test 

  • Singapore: within 3 hours


When scheduling your testing appointment, please ensure you allow enough time for your test result prior to your flight


In the unlikely event you have not received your test results in the published timeframe please contact us here (insert link to 'I have a question not covered in the FAQ's - how do I contact you?')  and quote your booking reference number.


If you would like to book a test please visit apac.collinsonassistance.com