We understand that a positive test result can be worrying and to help you prepare for this possible outcome we have detailed the next steps to support you. 


You will be advised of your positive test result by either a phone call or from your test certificate emailed to you.

Where a negative PCR test status is an official requirement for onward travel, you will be unable to board your flight at this time as you will need to leave the airport and return to UK accommodation. You are no longer legally required to self-isolate, however it is advised by the Public Health to stay home and avoid contact with other people where possible

If you have had an onsite Antigen test, a test centre staff member will be on hand to give you help with any advice you may need regarding self-isolating and/or travel guidance.

If your Antigen test has a Positive result, it is advised that you do not travel. You will not be legally required to self-isolate however, the Public Health advice is that you stay home and avoid contact with other people.

If you test Positive and are travelling in a group or family who have tested negative, you should inform the group of your status and the fact that you are unable to fly at this time. The government guidelines state that household members that are:

double vaccinated and have a negative result - this means 14 days have passed since your final dose, under the age of 18 years and 6 months are not required to self-isolate.

If any other members of the group do not wish to fly as a result, they must inform the airline of their decision via the check-in desks or contact details provided.

Pre-Return Supervised Antigen Video Self-Test and Unsupervised Antigen Self-Test:

If your test result is positive, you must not travel. You must follow local rules and guidance for positive coronavirus cases.

† Covid-19 Testing is a biological process, and therefore whilst we endeavour to meet all turnaround times, these are not guaranteed. Please see our T&C’s here for further details.