Book a test
Testing Requirements APAC
Arrival and Departure Requirements
What are the entry regulations and travel restrictions for my destination country?
For which flight routes do you provide this service?
What if my destination country requires a test on arrival as well?
Transit and Testing
I am transiting through another airport enroute. Will my test be valid?
Test Booking APAC
How do I book a test appointment?
How far in advance can I book?
I haven't received a confirmation email, how do I check my booking was successful?
My destination country doesn’t accept PCR tests - can I still go ahead and book?
Can I book a test for today?
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How much does a test cost?
Cancellations and amendments
How do I change or cancel my booking?
Can I rebook my test if my flight is delayed?
Other testing questions
Can I get a PCR test on arrival?
Can I book a PCR and antibody test together?
About Testing and at the Test Centre APAC
What are the different types of COVID-19 tests?
What type of tests do you offer?
How are tests performed?
Is the testing process and centre safe?
I have concerns about taking a test, who can I speak to?
Location and opening hours
Where are your testing clinics?
What are the opening hours of the test clinics?
We are a family - can we all be tested together?
Is there any minimum age for testing at your testing centres?
Do children need to be accompanied by an adult?
Are there any special requirements for testing in mainland China?
Test Results APAC
How and when do I get my test results?
How long does it take to get my results?
I received two test result emails & two QR codes. What does this mean?
My test result QR code is no longer working. Why is this?
My test result changed, I saw two different test results. What does this mean?
Test results and next steps
My test result is negative - what should I do?
My test result is inconclusive - what do I do?
My result is positive - what do I do?
After testing positive can I immediately book another test?
What information is on the test certificate?
Do the tests conform to each country's Health Authorities approval?
Is the health certificate all I need to present when I arrive at my destination?
Do I need to upload my test certificate to the Singapore Ministry of Health for notarisation?
Flight delays and cancellations
My flight has been delayed, is my test certificate still valid?
My flight has been cancelled - what do I do?
Other Questions APAC
Terms and Conditions
Terms and Conditions
Terms and Conditions - BAHASA INDONESIA
My personal data and consent
Is my personal data secure?
Why do you ask for consent to use my medical information on the registration page?
I have received an email asking me to reset my password which I haven't requested.
Payments and refunds
What payment cards are accepted?
What is your refund policy?
I have a question not covered in the FAQ's - how do I contact you?
I have a complaint - who do I contact?
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