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Knowledge base
Test Booking for Pre-Departure tests
Test Booking
6
How do I book a test?
The time/date I require isn’t showing on the booking portal - how do I check availability?
I haven't received a confirmation email, how do I check my booking was successful?
Why am I having difficulties with the booking portal?
How far in advance can I book?
View all 6
Costs
1
How much does a test cost?
Cancellations and amendments
5
Can I cancel my appointment?
How do I change my booking?
Can I rebook my test if my flight is delayed?
Are the test centers pre-security or pre-boarding?
Do I need to show ID to test?
Testing Requirements APAC
Arrival and Departure Requirements
3
What are the entry regulations and travel restrictions for my destination country?
For which flight routes do you provide this service?
What if my destination country requires a test on arrival as well?
Transit and Testing
1
I am transiting through another airport enroute. Will my test be valid?
Latest Updates
Latest Updates
6
Premium & Rapid PCR Tests for Hong Kong
What are the opening hours of the test centre?
Standard PCR at East Midlands
Closure of Heathrow Testing Site
Closure of Luton Testing Site (Mid Stay Car Park)
View all 6
Different test types
Test Booking
1
How do I book a test?
Pre-departure
2
What is Pre-Departure Testing?
What test do I need for my trip?
Arrivals
1
What does fully vaccinated mean?
Pre-Return
2
What is a Supervised Antigen Video Self-Test?
What is an Unsupervised Antigen Self-Test?
Self Test
9
What is Self Test?
Where do you post self tests to?
Do I need to register my Self Test kit?
How are the test kits posted?
How long will it take to receive my test kits?
View all 9
Test Information
Costs
1
How much does a test cost?
Families
1
We are a family - can we all be tested together?
Cancellations and amendments
1
How do I amend or cancel my booking?
Transit and Testing
1
Transiting through another airport enroute
Other testing questions
2
If I miss my test appointment what do I do?
Can I have a test if I am not travelling?
I.D.
1
Do I need to bring my passport or any sort of ID to my appointment?
About Test Results
How and when do I get my test results?
4
How long does it take to get my results?
My results are late - what do I do?
How do I view my results?
QR Code
Test results and next steps
4
My result is negative - what do I do?
My result is positive - what do I do?
Inconclusive tests – what does that mean and how does it happen?
What happens if I get a false result and the consequences of this?
Flight delays and cancellations
1
My flight has been delayed or cancelled
Making a Claim
0
Test Results - Pre-Departure Tests
How and when do I get my test results?
4
How long does it take to get my results?
What information is on the test certificate?
My results are late - what do I do?
How do I view my results?
Test results and next steps
6
My result is negative - what do I do?
My result is positive - what do I do?
Inconclusive test results - what does this mean ?
Is it possible to get a positive result one day, and a negative result the next day, and the same vice versa?
What happens if I get a false result and the consequences of this?
View all 6
Flight delays and cancellations
2
My flight has been delayed, is my test certificate still valid?
My flight has been cancelled - what do I do?
Test Booking APAC
Test Booking
5
How do I book a test appointment?
How far in advance can I book?
I haven't received a confirmation email, how do I check my booking was successful?
My destination country doesn’t accept PCR tests - can I still go ahead and book?
Can I book a test for today?
Cost
1
How much does a test cost?
Cancellations and amendments
2
How do I change or cancel my booking?
Can I rebook my test if my flight is delayed?
Other testing questions
2
Can I get a PCR test on arrival?
Can I book a PCR and antibody test together?
About Testing and at the Test Centre APAC
About testing
5
What are the different types of COVID-19 tests?
What type of tests do you offer?
How are tests performed?
Is the testing process and centre safe?
I have concerns about taking a test, who can I speak to?
Location and opening hours
2
Where are your testing clinics?
What are the opening hours of the test clinics?
Families
4
We are a family - can we all be tested together?
Is there any minimum age for testing at your testing centres?
Do children need to be accompanied by an adult?
Are there any special requirements for testing in mainland China?
Test Results APAC
How and when do I get my test results?
4
How long does it take to get my results?
I received two test result emails & two QR codes. What does this mean?
My test result QR code is no longer working. Why is this?
My test result changed, I saw two different test results. What does this mean?
Test results and next steps
4
My test result is negative - what should I do?
My test result is inconclusive - what do I do?
My result is positive - what do I do?
After testing positive can I immediately book another test?
Test Certificates
4
What information is on the test certificate?
Do the tests conform to each country's Health Authorities approval?
Is the health certificate all I need to present when I arrive at my destination?
Do I need to upload my test certificate to the Singapore Ministry of Health for notarisation?
Flight delays and cancellations
2
My flight has been delayed, is my test certificate still valid?
My flight has been cancelled - what do I do?
Other Questions APAC
Terms and Conditions
3
Privacy Notice
Terms and Conditions
Terms and Conditions - BAHASA INDONESIA
My personal data and consent
2
Is my personal data secure?
Why do you ask for consent to use my medical information on the registration page?
Payments and refunds
3
What payment cards are accepted?
What is your refund policy?
On my credit card statement, I have been charged more than the test price
Contact Us
2
I have a question not covered in the FAQ's - how do I contact you?
I have a complaint - who do I contact?
Help Desk Software
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